Policies

HOURS

Office Hours are from 8am-7pm, 7 days a week. Any calls, emails or texts outside of these hours will be responded to the following day during office hours. If you are calling outside of office hours to report that you have returned from vacation, please leave a voicemail, text or email.

Regular pet sitting and dog walking hours are 7am-9pm, 7 days a week. Visits requested to start before 7am or after 9:30pm will acquire an additional $5 charge for each half hour before or after regular hours.

HOLIDAYS

Holidays include Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's Day, Independence Day and Labor Day. Visits or dog walks requested on these days will incur an additional $5 charge for each visit, and overnight stays will be an extra $10 per night.

PAYMENTS

We accept cash, check or Paypal. Checks can be written out to Tricia's Loving Care or TLC. PayPal payments can be made through our website at www.TriciasLovingCare.com. There is also a direct link to our Paypal account that can be found at the bottom of the invoices.

For regular daily or weekly clients, arrangements for payment will be made at the initial meeting, which will usually be due weekly or bi-weekly.

For vacation clients, full balance is due by our first visit. You can leave cash or check for us to pick up at our first visit, mail a check before you leave for your trip, or make a Paypal payment by the time of our first visit.

KEYS

We require two key copies be provided for our visits. It is recommended that keys be provided at the initial consultation. Any extra trips to pick up or drop off keys will incur a $10 charge.

CANCELLATIONS

If visits need to be canceled, please give as much notice as possible. For regular daily visits, 24-hour notice is required for cancellations, or 50% of the visit cost will be charged. However, full visit cost will be charged if cancellation occurs within an hour of planned visit.

For vacation pet sitting and overnight stays (non-holidays), 3 day cancellation notice is required, or 50% of the trip will be charged. On holidays, 7 day cancellation notice is required or 50% of the vacation will be charged. If less than 24 hours notice is given, the full amount of the visit will be charged. No refund will be given for early return.

LAST MINUTE REQUESTS

All effort will be given to fit in last minute requests. However, request made less than 24 hours from the visit will be subject to availability and are not guaranteed.

NOTICE OF RETURN HOME

For vacation clients, we ask that a call, email or text be sent upon your return so that we know that you made it home safely and that your pets are being cared for. In the case that notice is not given, we will attempt to reach you, but if we are not able to confirm your return, we will assume that you have not made it home and that your pets need continued care. If an unnecessary visit is made to your home, the full cost of the visit will be due.

Terms and Conditions

The parties herein agree as follows:

1. Tricia's Loving Care agrees to provide the services stated in this contract in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives and relinquishes any and all claims against Tricia's Loving Care except those arising from negligence or willful misconduct on the part of Tricia's Loving Care.
2. In the case of a medical emergency, all efforts will be made to contact pet owner. When pet owner cannot be reached, or time is of the essence, Tricia's Loving Care is authorized to seek emergency veterinary care with release from all liabilities related to transportation, treatment, and expense, and to approve treatment (excluding euthanasia) as recommended by a veterinarian. Client agrees to reimburse Tricia's Loving Care for expenses incurred, plus any additional fee for time and transportation. Client is encouraged to provide the specified veterinarian with written notification that Tricia's Loving Care will be caring for pet(s) during client's absence, and authorization for Tricia's Loving Care to make medical treatment decisions on behalf of the pet.
3. In the event of inclement weather or natural disaster, Tricia's Loving Care is entrusted to use best judgment in caring for pet(s) and home. Tricia's Loving Care will be held harmless for consequences related to such decisions.
4. Client understands this contract also serves as an invoice and takes full responsibility for PROMPT payment of fees upon completion of services contracted. A handling fee ($30) will be charged on all returned checks. In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney's fees and costs of collection.
5. In the event of personal emergency or illness, Client authorizes Tricia's Loving Care to arrange for another qualified person to fulfill responsibilities as set forth in this contract. Client will be notified in such a case.
6. Client agrees that pets do not have a history of aggression. Should the assigned pet sitter be bitten or otherwise exposed to any disease or ailment received from Client's pet, it will be the client's responsibility to pay all costs and damages incurred by the victim. It is recommended that all pets be vaccinated.
7. Tricia's Loving Care reserves the right to terminate this contract at any time before or during its term. If Tricia's Loving Care, in its sole discretion, determines that Client's pet poses a danger to the health or safety of the assigned pet sitter, or if concerns prohibit the sitter from caring for pet, Client authorizes pet to be placed in a boarding kennel, with all charges therefrom to be charged to client.
8. Client authorizes this signed contract to be valid approval for future services of any purpose provided by this contract permitting Tricia's Loving Care to accept telephone or email reservations for service and enter premises without additional signed contracts or written authorization.